In a globalized, digital, attention scarce economy, the role of customers in market dynamics has changed from passive buyer to active co-creators of brands. Knowing what drives customers, merging services seamlessly into customers lives, triggering the right emotions, and reaching out on the right channels is now the only way for success in the market.
At ktc, we design customer experience, innovative services, marketing campaigns and even corporate startups with a global mindset and a passion for entrepreneurship. In every project, we relentlessly focus on what customers want, feel and desire, and find solutions inspired by our deep know-how on the world’s most customer-centric frontrunners.
Out of our hubs in Eindhoven and Mexico city, we aim to to bring remarkable experiences to people. We apply Design Thinking and Lean Startup, but apart from frameworks, we get our hands dirty with the fuzzy front-end. We’re small in numbers, but take pride in an international client portfolio. As part of our growth, we are looking for a service designer that fits with our DNA - human-centered, self-motivated and with strong visual design skills.
How does that sound?
The position: (Full/Part-Time/internship) Service Designer
As one of our Service Designers, you own the innovation, research, or entrepreneurship projects within your team, always joined by a strategic lead. You are the advocate of the customer, and understand the juggling of their needs with the business goals of organizations. You have your creative toolset and modern know-how of customer centricity to drive the design and validation of new propositions. In addition to that, you can easily empathize with the stakeholders and is skilled in visualizing and delivering your insights.
We are looking for motivated people who want to look beyond execution. We would love you to have a strategic view on business, and the persuasion power to bring people into your story. Apart from your project work, we work together in improving our way of working through research, business development, and marketing activities.
Must-haves:
- You have completed university education in Strategic Design, Design for Interaction, UX Design or similar;
- Have 1-3 years of work experience in Service Design, Corporate Startups, or other human-centered innovation programs; You have discovered AND delivered services before, and have the proof to show it;
- Fluency with the service design toolset: qualitative research, personas, journeys.
- Speaks Dutch. English is a must. Spanish is a very welcomed plus;
- Self-directed and motivated to improve our practice;
It would be nice if you:
- UX and digital product design Experience;
- Have specific interests within the SD practice and wants to develop them;
- Is used to a high work pace and takes ownership for output and results;
- Has an extra mile attitude and creates customers for life;
- Modest but confident and persuasive;
- Curious and believes in life-long learning;
What we offer:
- You work with top companies in innovative environments;
- Hybrid work (remote/on-site) with a lot of freedom. We believe that you care about the work you do, and that's what matters, not the hours;
- An inclusive team of ambitious young professionals where teamwork is paramount;
- A Mac Laptop, an optional NS travel card;
- A personal training budget;
- A salary depending on your experience and skills.
Your application:
- CV
- A short cover letter
- Visual Portfolio (you can include a link to it on your Cover Letter);